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FAQ

How Can We Help You?

General

  • What is Hermo? How does Hermo work?
  • Help! I don’t know how to buy things online.
  • How to get HERMO welcome treats?

H-Points

  • What are H-Points?
  • How does the H-Points system work?
  • How do I earn H-Points?
  • Can I post 3 Instagram posts of 1 photo on my Instagram and get 60 H-Points?
  • Are my H-Points convertable to cash?
  • Can I earn H-Points during promotions or deals?
See all 10 articles

Order

  • Product Packaging
  • How can I check the status of my order(s)?
  • Can I cancel a paid order?
  • Can I change shipping address for a paid order?
  • What if my order item out of stock?
  • What can I do if I fail to checkout due to an item being out of stock?
See all 8 articles

Payment

  • How to pay using Maybank QR Pay / MAE ?
  • How do I make a payment?
  • Rely - Buy Now, Pay Later

Promotion

  • Price Difference
  • Do you offer free samples?
  • What is gift with purchase (GWP)?
  • Are the products offered at Hermo original since we get so much discount?

Return

  • How do I return an item?

Shipping

  • Reporting Lost Parcels
  • How much is your delivery fees?
  • When will I receive my purchase?
  • Can I buy 2 Beauty Grab’s items and get free shipping?

Voucher

  • How do I redeem my 10% birthday E-voucher?
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