How Can We Help You?
What is Hermo? How does Hermo work?
Help! I don’t know how to buy things online.
How to get HERMO welcome treats?
What if I can't make payment online?
How do I make a payment?
How much is your delivery fees?
When will I receive my purchase?
Can I buy 2 Beauty Grab’s items and get free shipping?
How can I check the status of my order(s)?
What will I get back after returning the item(s) or order item is out of stock?
Why is the item in my shopping cart out of stock?
What can I do if I fail to checkout due to an item being out of stock?
How do I return an item?
Do you offer free samples?
What is gift with purchase (GWP)?
Are the products offered at Hermo original since we get so much discount?
Why is my order cancelled?
What are H-Points?
How does the H-Points system work?
How do I earn H-Points?
Can I post 3 Instagram posts of 1 photo on my Instagram and get 60 H-Points?
Are my H-Points convertable to cash?
Can I earn H-Points during promotions or deals?
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