Currently, we only provide shipping to Singapore and Malaysia 🇸🇬🇲🇾.
Friends from Singapore can make your purchases through our Singapore official website - www.hermo.sg,🇸🇬
Friends from Malaysia can make your purchases through our Malaysia official website - www.hermo.my.🇲🇾
Delivery Fees 🚚
HERMO delivers across Malaysia! The shipping rates are as follows:
- Peninsular Malaysia: RM 6.80 per order
- Sabah & Sarawak: RM 12 per order
Enjoy FREE Shipping if you hit the minimum purchase amount (excluding Gift With Purchase (GWP), Beauty Grabs, X-OMO Deals) in a single order:
- Peninsular Malaysia: RM 50
- Sabah & Sarawak: RM 150
- Please note that this minimum spend is only applicable after discounts and vouchers have been applied.
Delivery Fees for HERMO Global 🌎
- Products sold under HERMO Global are shipped directly by our international suppliers.
Free Shipping is available for orders above RM 150 nett. For orders below RM 150, the following fees apply:
- Peninsular Malaysia: RM 8 per order
- Sabah & Sarawak: RM 13 per order
- For HERMO Global products, customs fees and import duties are included in the displayed prices. For more details, feel free to contact our Customer Service team.
Additional Information ℹ
- Kindly ensure your shipping address is accurate, as we don’t allow amendments after your order number is generated.
- Our courier service providers are GDex, Pos Laju, and DHL eCommerce.
- We are unable to deliver to P.O. Box addresses. For university/college campus addresses, your orders can only be delivered to the administration office or mail room.
- For orders with HERMO and HERMO Global products, items will be delivered separately by HERMO and our international supplier(s) respectively.
- For orders with HERMO and HERMO Global products, but only the HERMO purchase meets the Free Shipping requirement, shipping fee will be charged for your HERMO Global purchase.
- Please ensure your purchased item follows Malaysia shipping regulation, e.g. "Spray" product is prohibited to be delievered via Air Freight. In the case that your purchased item is prohibited, we will cancel the item and proceed for refund.
Setia Business Park 2,
28, Jalan Perniagaan Setia 1/5,
Taman Perniagaan Setia,
81100, Johor bahru, Johor.
Delivery Time ⏱
We try our best to prepare your orders and send them out as soon as we can but orders can only be shipped during working days and hours. We hope our beloved customers might note that HERMO does not represent courier companies, and as much as we hope for parcels to arrive on time, parcels can suffer delays beyond our control. However, please rest assured we're on your side and will help in any way we can.
Office Hours are from Monday to Friday, excluding Public Holidays.
During Promotion Periods 🛒
During peak periods, there may be some delay in shipping. Please bear with us as we could not fulfil the usual next day delivery promise due to large volume of orders, transaction and availability issues.