Currently, we only provide shipping to Singapore and Malaysia 🇸🇬🇲🇾.
Friends from Singapore can make your purchases through our Singapore official website - www.hermo.sg,🇸🇬
Friends from Malaysia can make your purchases through our Malaysia official website - www.hermo.my.🇲🇾
Delivery Fees 🚚
- HERMO delivers across Malaysia! The shipping rates are as follows:
- Peninsular Malaysia: RM 6.80 per order
- Sabah & Sarawak: RM 12 per order
- Enjoy FREE Shipping if you hit the minimum purchase amount (excluding Gift With Purchase (GWP), Beauty Grabs, X-OMO Deals) in a single order:
- Peninsular Malaysia: RM 50
- Sabah & Sarawak: RM 150
- Please note that this minimum spend is only applicable after discounts and vouchers have been applied.
Delivery Fees for HERMO Global 🌎
- Products sold under HERMO Global are shipped directly by our international suppliers.
- Free Shipping is available for orders above RM 200 nett. For orders below RM 200 the following fees apply:
- Peninsular Malaysia: RM 15 per order
- Sabah & Sarawak: RM 20 per order
- For HERMO Global products, customs fees and import duties are included in the displayed prices. For more details, feel free to contact our Customer Service team.
Additional Information ℹ
- Kindly ensure your shipping address is accurate, as we don’t allow amendments after your order number is generated.
- Our courier service providers are GDex, Pos Laju, and DHL eCommerce.
- We are unable to deliver to P.O. Box addresses. For university/college campus addresses, your orders can only be delivered to the administration office or mail room.
- For orders with HERMO and HERMO Global products, items will be delivered separately by HERMO and our international supplier(s) respectively.HERMO Global parcels will be handled & delivered by Lineclear.
- For orders with HERMO and HERMO Global products, but only the HERMO purchase meets the Free Shipping requirement, shipping fee will be charged for your HERMO Global purchase.
- Please ensure your purchased item follows Malaysia shipping regulation, e.g. "Spray" product is prohibited to be delivered via Air Freight. In the case that your purchased item is prohibited, we will cancel the item and proceed for refund.
Hermo Creative (M) Sdn Bhd
Setia Business Park II
No.28, Jalan Perniagaan, Setia 1/5,
81100 Johor Bahru, Johor, Malaysia
Delivery Time during RMCO period⏱
Kindly do expect delay on order processing & parcel deliveries during RMCO period. We try our best to prepare your orders and send them out as soon as we can. Parcels should be able to be delivered to West Malaysia customers in 5-7 business days.
Due to the reduction of flight frequency throughout RMCO period, East Malaysia customers do expect to receive the packages in 7-14 business days.
During Promotion Periods 🛒
During peak periods, we could not fulfill the flash delivery promise due to large volume of orders, transaction and availability issues. However fret not, customers can expect to receive their package within the promised delivery timeframe stated on their respective order summary/ order confirmation email.
For more details or inquiries on shipping issues,
Please contact us at either Livechat or email : email@example.com