We absolutely hope you will love your HERMO purchase. We will try our best to assist if you'd like to return your ordered item & get a refund (due to wrong ordered item/allergy to product).
Please drop us an e-mail with this Refund Application Form with the email subject "Return Policy":
Registered email address:
Reason: (For feedback purposes)
Once you have completed the form, please send to firstname.lastname@example.org. Our friendly customer service team will reply to you within 48 working hours and advise if your purchase can be processed for return.
- Product return request must be made within 7 working days from the date of receipt
- Items bought from Hermo Global 🌐 or promotional events 🎀(e.g. Anniversary, MyCyberSale or X'MAS) are not eligible for return and exchange. 🙅🏻♀
- Customers would have to bear the postage fees for shipping item(s) back to us during the return process, then we will refund a maximum of RM 5.00 for your return shipping charges to your bank account.
After we received the returned item(s), we will proceed to refund to your bank account in 7-14 working days.
* Refund will be in prorated if promotion code was applied on the order.