In the case that you are not satisfied with your purchase (e.g. damaged during shipment, wrong item/type/shade/etc), kindly inform Customer Service before returning the item. Otherwise, your request will not be processed.
- Product return request must be made within 7 working days from date received. 🗓
- Damaged items must be returned together with their original box and receipt. 📦🧾
- Items bought from Hermo Global 🌐 or promotional events 🎀(e.g. Anniversary, MyCyberSale or X'MAS) are not eligible for return and exchange. 🙅🏻♀
⚠ Kindly inform Customer Service before returning the item otherwise the request will not be processed.
Please provide the return parcel tracking number for all items.⚠
What will I get back after returning the item(s)? 📤
You can choose to have either a prorated refund ( if order has applied promotion code ) to your Hermo Account or bank account ( within 1-14 working days)
What about postage charges? 💸
Customers would have to bear the postage fees for shipping item(s) back to us during the return process, then we will refund a maximum of RM 5.00 for your return shipping charges to your account.
Please allow 14 working days for this process to be completed.
For more information, kindly email to email@example.com
How can I return my purchase? 🚚
Kindly email your inquiry to firstname.lastname@example.org with the subject “Return Item”. We will assist you as soon as possible.
Please allow 7 working days for your inquiry to be processed.
To make the process run smoother and faster, do email your inquiry with picture(s) of your item(s) & its condition and your order details for record purpose.
How long will it take to receive my refund/new item(s)? ⏳
Please allow a minimum of 14 working days from the date we receive your return package.
Refund will based on customer actual paid - Final payment to refund, voucher cannot change into cash term