Return & Refund Policy

Return Policy

In case you’re not fully satisfied with your purchase, kindly contact our friendly customer service team at admin@hermo.my. We will carry out the verification process for the refund. Once a return or exchange is processed, all H-Points associated with the refund transaction will be removed. All return requests will be subject to Hermo’s verification and approval.  

There are two(2) different types of returns. I.e. “7 days unconditional return” and “Faulty Return Policy”. Please refer to your relevant return policy below. Kindly note that parcel return without verification is not acceptable. Any items returned without Hermo’s approval will not be accepted, refunded, or returned to the sender.

Faulty Return Policy

The return shall arrange by Hermo if you received a parcel damaged, expired, short expired (less than 6months), incorrect or missing items, let us know immediately at admin@hermo.my, including the proof so we can make things right for you! 

Important note: 

• The return request must be made within 3 business days from the order received date. Once your request has been processed, we’ll send you a confirmation email and proceed with item collection.
• Kindly attach the proof which can be an unboxing video or a single photo (which the proof must include: Hermo packaging + Consignment note + faulty product. Refer template below)
• Return Item(s) MUST be in its original purchase condition where packaging is unopened, unused, unmarked, and not disfigured in any way.
• Please do not discard any of the affected items in your parcel as they may need to be returned to us.
• Any item(s) purchased as part of a set or a multi-item pack must be returned as a whole set.
• We will proceed with refunds, you will be credited with the full value of the product, excluding any voucher(s) used.
• Any items returned without Hermo’s approval will not be accepted, refunded, or returned to the sender. 
• Please be advised that Hermo tracks all returns for return abuse and reserves the right to regulate the number of exchanges or returns at any time. 

7 days Unconditional Return policy

If you change your mind on your recent purchase, do send us an email as soon as possible at admin@hermo.my and our helpful customer service team will assist you. 

Important note: 

• The return request must be made within 3 business days from the order received date. Once your request has been processed, we’ll send you a confirmation email.
• The return item must be handed over to the courier company within 3 business days upon Hermo’s approval of your request. 
• Kindly attach a single photo which includes: Hermo packaging + Consignment note + product. (Refer template below)
• Return Item(s) MUST be in its original purchase condition where packaging is unopened, unused, unmarked, and not disfigured in any way.
• Any item(s) purchased as part of a set or a multi-item pack must be returned as a whole set.
• Any item(s) purchased from Hermo Global 🌐, Clearance Sales, or promotional campaign (e.g. AnniversarySale, X'MAS sale, or Double Day, subject to campaign T&C) are not eligible for return and exchange. 🙅🏻‍♀
• Any shipping costs associated with the return of the item(s) will NOT be covered by Hermo. 
• The Customer shall be responsible for the risks and condition of the returned item until it reaches us. Hermo will not be liable for any damage or loss of the product prior to Hermo receiving it. 
• The customer is advised to pack the returned item securely to avoid any damages to the item, shipping box, or its original packaging.
• For refunds, you will be credited with the full value of the voucher, excluding the shipping fee and voucher used.
• Any items returned without Hermo’s approval will not be accepted, refunded, or returned to the sender. 
• Please be advised that Hermo tracks all returns for return abuse and reserves the right to regulate the number of exchanges or returns at any time.

What happens after the return is complete? 

Returns Comparison Table:

Related article:

How do I return an item?